Terms and Conditions


Please read this terms of service agreement or terms and conditions carefully. By using this website or ordering products from this website or selling your products on this website you agree to be bound by all of the terms and conditions of this agreement.

This Terms of Service Agreement (the “Agreement”) governs your use of this website, www.elevenfathoms.com (the “Website”), ELEVEN FATHOMS (“Business Name”) offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. ELEVEN FATHOMS reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. ELEVEN FATHOMS will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. ELEVEN FATHOMS encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with ELEVEN FATHOMS for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.


Terms of Offer: This Website offers for sale certain products (the “Products”). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.

Customer Solicitation: Unless you notify our third party call center representatives or direct ELEVEN FATHOMS sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations ELEVEN FATHOMS and its designated in house or third party call team(s).

Optout Procedure: We provide 3 easy ways to opt out of from future solicitations. 1. You may use the opt out link found in any email solicitation that you may receive. 2. You may also choose to opt out, via sending your email address to: waves@elevenfathoms.com.

You may send a written remove request to ELEVEN FATHOMS, Rai Pro Graphics, Arjun Ashram, Village Dhanda, P.O. Totu, Shimla 171011, Himachal Pradesh, India.

Proprietary Rights: ELEVEN FATHOMS has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by ELEVEN FATHOMS . ELEVEN FATHOMS also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

Sales Tax: If you purchase any Products, you will be responsible for paying any applicable sales tax or any other Government tax.


Content; Intellectual Property; Third Party Links: In addition to making Products available, this Website also offers information and marketing materials. This Website also offers information, both directly and through indirect links to third-party websites, about Products. ELEVEN FATHOMS does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that ELEVEN FATHOMS does create the content on this Website, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, non-commercial use. Any links to third-party websites are provided solely as a convenience to you. ELEVEN FATHOMS does not endorse the contents on any such third-party websites. ELEVEN FATHOMS is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk.

Use of Website: ELEVEN FATHOMS is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website

License: By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, non-commercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from ELEVEN FATHOMS or the applicable third party (if third party content is at issue).

Posting: By posting, storing, or transmitting any content on the Website, you hereby grant ELEVEN FATHOMS a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. ELEVEN FATHOMS does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. ELEVEN FATHOMS is not liable for any damage or harm resulting from any posts by or interactions between users. ELEVEN FATHOMS reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content ELEVEN FATHOMS deems objectionable.


Your use of this website and/or products are at your sole risk. the website and products are offered on an “as is” and “as available” basis. ELEVEN FATHOMS expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the products or website content, or any reliance upon or use of the website content or products. (“products” include trial products.)

  • without limiting the generality of the foregoing, ELEVEN FATHOMS makes no warranty:
  • that the information provided on this website is accurate, reliable, complete, or timely.
  • that the links to third-party websites are to information that is accurate, reliable, complete, or timely.
  • no advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein.
  • as to the results that may be obtained from the use of the products or that defects in products will be corrected.
  • regarding any products purchased or obtained through the website.
  • some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.


ELEVEN FATHOMS entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website.

ELEVEN FATHOMS will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege.

some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.


You will release, indemnify, defend and hold harmless ELEVEN FATHOMS , and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to ELEVEN FATHOMS . When ELEVEN FATHOMS is threatened with suit or sued by a third party, ELEVEN FATHOMS may seek written assurances from you concerning your promise to indemnify ELEVEN FATHOMS ; your failure to provide such assurances may be considered by ELEVEN FATHOMS to be a material breach of this Agreement. ELEVEN FATHOMS will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of ELEVEN FATHOMS choice at its expense. ELEVEN FATHOMS will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend ELEVEN FATHOMS against any claim, but you must receive ELEVEN FATHOMS prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.


ELEVEN FATHOMS believes strongly in protecting user privacy and providing you with notice of ELEVEN FATHOMS’s use of data. Please refer to ELEVEN FATHOMS privacy policy, incorporated by reference herein, that is posted on the Website at – Privacy Policy


By using this Website or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.


Force Majeure: ELEVEN FATHOMS will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of god, war, terrorism, armed conflict, labor strike, lockout, or boycott.

Cessation of Operation: ELEVEN FATHOMS may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.

Entire Agreement: This Agreement comprises the entire agreement between you and ELEVEN FATHOMS and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver: The failure of ELEVEN FATHOMS to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law: This Website originates from the City Shimla, State Himachal Pradesh Country India. This Agreement will be governed by the laws of the State of Himachal Pradesh without regard to its conflict of law principles to the contrary. Neither you nor ELEVEN FATHOMS will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Himachal Pradesh. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding, or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.

Statute of Limitation: You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.


Termination: ELEVEN FATHOMS reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and ELEVEN FATHOMS may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, ELEVEN FATHOMS reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until ELEVEN FATHOMS chooses, in its sole discretion and without advance to you, to terminate it.

Domestic Use: ELEVEN FATHOMS makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment: You may not assign your rights and obligations under this Agreement to anyone. ELEVEN FATHOMS may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.



Seller Eligibility

The use of this platform is available to eligible persons who must have the following documents proving their identity, business, address, etc. Documents such as GST registration certificate, Business Address Proof, Residential Address Proof, etc. are required at the time of registration. Eleven Fathoms reserves the right to terminate your registration and/or refuse your access to the platform if it is discovered that you have violated our terms and conditions or Seller Code of Conduct

Registration and Account Maintenance 

Eleven Fathoms holds all the rights to accept or refuse a seller application. To register as a Seller on Eleven Fathoms platform, you agree to furnish your details and information from time to time or as required by the platform and its administrators. You are responsible for maintaining the information confidential including your username and password used to login to the portal and its third party websites and applications. In case any false information is provided or the information you provide is not current or incomplete or not in accordance with our terms and conditions, we have all the right to terminate your account from the platform and suspend from accessing any information thereafter. 

Seller Account Deactivation

If a seller needs to close their account, the seller must contact the Customer Care as soon as possible. the Seller will be given time of one week to settle all the outstanding payments, expenses whether it is towards the platform or the seller it self. The seller must follow the sites Terms and Conditions and Seller Code of Conduct at all times. In case of any violation, the seller account will get deactivated. 


A Seller must communicate in such a way that is clear and current in nature. By registering the Platform you agree that you are communicating us through electronics means and you consent to receive communications via electronic means from us periodically. 


All sellers must keep the details of their registered accounts confidential. Sellers must not contact the customers / buyers of their products directly via email, phone number, address or any other communication means directly or in directly online offline or physically. All communication must be done through Eleven Fathoms Customer care cell. In case a need arises for a seller to communicate with the customer, the seller must write a mail or call the Customer Care unit for remittance. 

Returns and Refunds

Eleven Fathoms offers its customers a 7 days no questions asked returns. The seller must accept a product that is returned from the buyer within 7 days and issue a refund or replacement as asked by the customer. Eleven Fathoms customer care executive will communicate with the buyer and seller for a seamless process. 


The Seller should not offer, sell, ship or broken, un usable, used or malfunctioning products on and through the portal. In case a product is found defective, the buyer can return it within 7 days from receiving it, in this case the seller might have to replace it with a working product or issue a refund. The seller must never showcase products with wrong images, wrong description, higher price than the MRP, hazardous or prohibited items. In such a case, Eleven Fathoms holds all rights to terminate, block, delete the seller account without notice. 


Eleven Fathoms receives all the payments of the order like product price, shipping, applicable taxes etc. on behalf of the seller. All payments received by the portal for the products, services, shipment, taxes are reimbursed to the sellers registered account after deducting the Seller Fee, Deal Commission, GST, Shipping and any other expense incurred during the order process. The payments are reimbursed on a weekly basis on every Saturday, it might take your bank some time to process the payments depending of its method like NEFT, UPI, IMPS, Direct Bank Transfer, Internet Banking etc.

Dispute Resolution

In case of any discrepancy we request you to first raise a complaint via our Contact Us page and our customer care executives will make sure all your queries are answered and your issues are resolved as soon as possible.
In case of a legal action, any dispute arising from the use of this site, will be governed by Jurisdiction Shimla, Himachal Pradesh without regard to its conflicts of laws and provisions.

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