Here are some of the Frequently Asked Questions. If you don't find an answer please reach out to us via → Contact Us page.

When will i receive my order?

We usually ship the order in one business day. Our shipping partners take around 5 to 7 days to transport the order. Due to the current Covid situation, shipment times may take longer. Visit → Shipping Policy for more. 

How can i apply for a Refund?

You can Return an item within 7 days of receiving it. Please read our → Return Policy and contact us via our → Contact Us page.

How can I contact Customer Care?

You can use our → Contact Us page to message us. Call us on our Customer Care Phone number → +91-94188-68502 or email us at – waves@elevenfathoms.com

The product i need is Out of Stock

If you need a product that is Out of Stock, please drop us a message via our → Contact Us page. We offer backorders for products that are Out of Stock.

Do you offer Discounts?

Yes, we have Weekly, Monthly and Occasional Discounts on certain products. Please signup for our Newsletter and we will keep you updated with  the latest Offers and Discounts. Check out our → Offers Page. 

Do you use Eco-Friendly Packaging?

We try our best to reduce the use of plastic packaging materials and use paper, and other alternatives. There might be times we have to use plastic bags for waterproofing products during shipping, but the use of such materials will be done at the minimum level. 

Do you offer Free Shipping?

Yes, we provide Free Shipping on orders with a total amount of ₹499 and above. Some items may not have Free Shipping, please refer to the product’s description and our → Shipping Policy for more details. 

Are you on Social Media?

Yes, please follow us on → Facebook and Instagram. We keep our followers updates with Latest Offers, Discounts and Coupon Codes!

Categories of products offered?

We offer products from Different Categories. Please explore our menu, visit our → Shop Page and our → Categories Page for more details. 

Do you offer Discount on Bulk Orders

Yes, we offer Discount on Bulk Orders. Please Visit our → Bulk Discounts Page for more information. 

I am a Seller and want to sell my products here

New sellers can register for a Sellers Account and receive a response within 24 hours. Visit → Sellers page for more details.

Do you accept Credit Cards?

Yes, we accept Payments via most Credit and Debit cards, Payment Wallets, UPI, Net Banking and Cash on Delivery.

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