Seller Code of Conduct

Eleven Fathoms helps you sell your products online by showcasing it through its official website, social media platforms and offline channels. To ensure a transparent and reliable relation between Eleven Fathoms, buyers and sellers, we want you to follow the Seller Code of Conduct. Read below to know more.

Seller Code Of Conduct

• Always maintain the correct information of your account like contact information and bank account details.
• Never list products which are of poor quality and are harmful for users.
• Never contact the customer / buyer directly through their email, address or phone numbers by any means, for any purpose whatsoever.
• Never use the customer contact information to redirect them to your website, store, social media or offers through online or offline means.
• Do not share the customer’s information like their purchase history, contact details etc. with anyone.
• Always provide the correct and actual images of your products, never mislead Eleven Fathoms or its customers. Listing your products in the correct category is important. 
• Always keep communication transparent and trustworthy between your business and Eleven Fathoms.
• Maintain your bank accounts, invoices and GST account on a regular basis.
• Always keep Eleven Fathoms updated about your current stock, if a product is not available, let us know so we can remove it from the listing.
• If an item needs to be returned, actively help in the return and refund process with Eleven Fathoms customer care executives.
• Always use the prescribed Invoice format, shipping label format and packaging method. 
• Seller must ship the order within 24 hours of receiving it and communicate efficiently with Eleven Fathoms about the process.
• Sellers must follow our Terms and Conditions and Privacy Policy.
• In case the Seller needs help, reach out to us via our Contact Us page.